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Thursday, March 12
 

11:30am EDT

Is it time to revisit how you train your student workers? How generational differences are driving changes to training AmpitheaterLisa Leidig The Silver Skates or: How I Learned to Stop Worrying and Love the Wiki Holley V/VIWill Conn • Sam Keeler

1:30pm EDT

Fast Track Implementation of Knowledge-Centered Service at James Madison University AmpitheaterDebby Boyle • William Case

3:00pm EDT

Service Desk SIG Holley I/IICandice Goodin Travel to the past: Great Scott! My Flux Capacitor has no power! Back to the future: #PaymentCardProcessorHosed #HateHackers JeffersonLaura Pospisil • Teresa Snavely

4:15pm EDT

IT Support on the road AmpitheaterAndrew Guyer • Cheryl Austin • Isaac Magana • Carlos Ulloa Multiple Collaboration Tools LeeTracy Holt • Christina Frasson • Marcus Wilson • John Prette
 
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