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Thursday, March 12
 

9:00am EDT

Documentation: The Good, the Bad, and the Unforgivable AmpitheaterAaron Reece • Scott Shetrone Service Management, it's not just IT. CommodoreThom Mattauch

11:30am EDT

Jamf Pro for Apple Device Management Holley VIIBenjamin Dennis The Silver Skates or: How I Learned to Stop Worrying and Love the Wiki Holley V/VIWill Conn • Sam Keeler Security Orchestration, Automation and Response (SOAR) LeeJeff Lear

1:30pm EDT

Fast Track Implementation of Knowledge-Centered Service at James Madison University AmpitheaterDebby Boyle • William Case

3:00pm EDT

Employee Disaster Planning AmpitheaterDaniel Buhrman • Daniel Lepore Records Management Applied to Information Systems Holley V/VIG. Mark Walsh Service Desk SIG Holley I/IICandice Goodin

4:15pm EDT

Traversing the technology landscape through institutional IT Governance Holley V/VICorie Forrest • Sean Mays Multiple Collaboration Tools LeeTracy Holt • Christina Frasson • Marcus Wilson • John Prette
 
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Tuesday, March 10
Wednesday, March 11
Thursday, March 12
Friday, March 13
Ampitheater
Commodore
First Floor Foyer
Holley I/II
Holley III
Holley IV
Holley V/VI
Holley VII
Jefferson
Lee
Madison
Monroe
Portsmouth I-IV
Portsmouth I-VIII
Portsmouth V-VIII
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