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avatar for Derick Edwards

Derick Edwards

Randolph Macon College
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Wednesday, March 11
 

9:00am EDT

Back to Basics Holley V/VIDavid Robertson • Randy Anderson • Bates Nunamaker

12:30pm EDT

Lunch [Desserts in Vendor Area] Portsmouth I-IV

1:30pm EDT

Virginia Tech's IT Cultural Journey: Adopting Core Values Holley IVVicki Hall

3:00pm EDT

Security Hero: The People Centered Approach to Combat Phishing JeffersonAnthony Tran • Jesse Castellani • Ryan Neilson

4:15pm EDT

CIO Panel Portsmouth I-IV

5:30pm EDT

Welcome Reception – Back to the 90s! Portsmouth I-IV
 
Thursday, March 12
 

9:00am EDT

Service Management, it's not just IT. CommodoreThom Mattauch

10:15am EDT

Keynote: "The Disruption of Higher Ed – Are you Moving Fast Enough?" Portsmouth I-IVRenee Patton

11:30am EDT

Is it time to revisit how you train your student workers? How generational differences are driving changes to training AmpitheaterLisa Leidig

1:30pm EDT

Fast Track Implementation of Knowledge-Centered Service at James Madison University AmpitheaterDebby Boyle • William Case

3:00pm EDT

Service Desk SIG Holley I/IICandice Goodin
 
Friday, March 13
 

9:00am EDT

A Future without Passwords? Holley I/IIJ.D. Sayle

10:15am EDT

What's Up with 2-Factor Authentication? Holley I/IIJohn Prette • Tony Houdek • Lauren Reese

11:30am EDT

Microsoft Teams - Unlocking Your Team's Productivity and Communication! JeffersonBrian Klotz • Charlotte Kimbro

12:30pm EDT

Lunch and Prizes! Portsmouth I-IV