ACCS-VA 2020 has ended

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ACCS-VA 2020

Edward Gray

UMW
Co-Manager, IT Support Services
Washington D.C. Metro Area

Edward is currently a Systems Integration and Support Specialist at the University of Mary Washington. He has served in IT at UMW for over 20 years. He holds a number of certifications, including CompTIA, Microsoft, ITIL, Prince2, HDI, VeriSM, and Lean IT. He is a member of several professional organizations, including HDI and itSMF. He is also an accredited trainer for VeriSM, ITIL, and Lean IT. More detailed information is available on his website, edwardgray.com.

10:00am EDT

ACCS-VA Desktop Support SIG JeffersonRyan Davis • Brian Klotz

8:00am EDT

Full Breakfast Buffet Portsmouth I-IV

9:00am EDT

Back to Basics Holley V/VIDavid Robertson • Randy Anderson • Bates Nunamaker

10:15am EDT

Keynote: "Why Procrastinators Procrastinate: The Never-Ending Battle in Our Heads" Portsmouth I-IVTim Urban

11:30am EDT

ITSM SIG Holley I/IIThomas Mattauch

12:30pm EDT

Lunch [Desserts in Vendor Area] Portsmouth I-IV

1:30pm EDT

Bridging the communication gap: How strong communication strategies can make your next project a success! MadisonRebecka Hall

2:30pm EDT

Vendor Meet and Greet Portsmouth V-VIII

3:00pm EDT

Introducing the "Service Review": Developing Service Baselines and Integrating Continual Service Improvement in Your Organization Holley IVHannah Steighner

4:15pm EDT

CIO Panel Portsmouth I-IV

5:30pm EDT

Welcome Reception – Back to the 90s! Portsmouth I-IV

8:00am EDT

Full Breakfast Buffet Portsmouth I-IV

9:00am EDT

Service Management, it's not just IT. CommodoreThom Mattauch

10:15am EDT

Keynote: "The Disruption of Higher Ed – Are you Moving Fast Enough?" Portsmouth I-IVRenee Patton

11:30am EDT

Career Progression: Delivering and measuring strategic value through relationship management and value measurement Holley IVVicki Hall

12:30pm EDT

Lunch [Desserts in Vendor Area] Portsmouth I-IV

1:30pm EDT

Fast Track Implementation of Knowledge-Centered Service at James Madison University AmpitheaterDebby Boyle • William Case

2:30pm EDT

Vendor Meet and Greet Portsmouth V-VIII

3:00pm EDT

Service Desk SIG Holley I/IICandice Goodin

4:15pm EDT

Traversing the technology landscape through institutional IT Governance Holley V/VICorie Forrest • Sean Mays

5:30pm EDT

Crafts & Controllers – Let the Games Begin! Portsmouth I-VIII

8:00am EDT

Full Breakfast Buffet Portsmouth I-IV

9:00am EDT

When its Time to Change - Refreshing a Project Management Framework Holley IVJohn Prette • Andrea Powell

10:15am EDT

Establishing a Women in IT program at Old Dominion University Holley IVRachel Crockett • Idalia Reyna • Haley Gross de Jimenez

11:30am EDT

ITIL 4 Updates Holley IVEdward Gray

12:30pm EDT

Lunch and Prizes! Portsmouth I-IV