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Thursday, March 12 • 11:30am - 12:30pm
The Silver Skates or: How I Learned to Stop Worrying and Love the Wiki

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Do you have a problem with institutional knowledge? Whether or not you are aware of it, your team is gaining and losing institutional knowledge at a rapid pace. As other organizational divisions change and members of your team retire or move on to other jobs, your team's collective knowledge is like a leaky dam. Without a strategy to seal the leaks, you will soon find yourself holding onto misinformation or have no knowledge at all. In this presentation, we'll cover the transience of institutional knowledge, effective strategies for managing that knowledge, and the solutions the VCU IT Support Center explored and implemented for success.
Speakers
avatar for Will Conn

Will Conn

Operations Lead, IT Support Center, Virginia Commonwealth University
Will Conn is a musician and IT professional who lives and works in Richmond, Virginia. He is a System Admin and IT Service Desk Supervisor with Technology Services at Virginia Commonwealth University, where he provides technical support, develops web applications, and manages a small... Read More →
avatar for Sam Keeler

Sam Keeler

IT Support Center, VCU Technology Services

Thursday March 12, 2020 11:30am - 12:30pm EDT
Holley V/VI
  IT Service Management   Client Services/Service Desk   User Experience

Attendees (27)