Reporting is a vital function of every Service Desk operation. This session will begin with an overview of operational functionality and reporting capabilities within the Virginia Tech information Center. After the overview of VT's functionality and capabilities, there will be an open discussion among attendees about reporting in their respective universities. This open conversation will allow for cross pollination of reporting techniques and practices. This type of communication can help foster practice improvement and innovation across our organizations and professions. Anyone who practices reporting for their department or those with interest in reporting within their department should attend.
