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Friday, March 13 • 11:30am - 12:30pm
Modernizing A Knowledgebase: Improving or Changing KMS to Meet Growing Needs

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In any university, one of the key support systems for faculty and staff is the knowledge base, where key information or tutorials regarding university systems and tools can be stored, edited, and read. When properly implemented using an easily accessible platform, such a knowledge base can significantly reduce the occurrence of certain tickets that require direct support, as well as reduce the time needed to resolve other types of technical issues. In this presentation, we discuss Christopher Newport University's decision to transfer their knowledge base from LANDesk to Confluence, and the ongoing processes being used to complete this transition smoothly and promote the new base to faculty and staff at large.


Janna Dougherty

Academic Technologies Consultant, Christopher Newport University

James Buckingham

Endpoint Service and Help Desk Technician, Christopher Newport University
I am the lead Customer Service Desk technician and Customer Service Coordinator at Christopher University. Additionally, I am the Knowledgebase Manager for CNU.
avatar for Jered Benoit

Jered Benoit

Associate Director for Enterprise Services, Christopher Newport University

Friday March 13, 2020 11:30am - 12:30pm EDT
Holley V/VI