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Wednesday, March 11 • 11:30am - 12:30pm
Opening Up Communication - How Interdepartmental Cooperation Eliminates Flying Blind

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Open communication between sub-groups and divisions can expedite solutions on all tiers however, many times, that communication is overlooked. Using a newly implemented compromised account procedure, we hope to show how effective communication between groups provides for faster solutions and an overall better user experience.


Len Comaratta

Operations Manager, Virginia Tech 4Help Service Desk, Virginia Tech

Wednesday March 11, 2020 11:30am - 12:30pm EDT