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Thursday, March 12 • 9:00am - 10:00am
Service Management, it's not just IT.

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As business frameworks expand, we have found ourselves in a new world where IT Frameworks are extending beyond IT. In this Birds of a Feather discussion, we will discuss Service Management Frameworks and how universities are extending their Service Management Offerings to other units outside of IT.
Speakers
avatar for Thom Mattauch

Thom Mattauch

ITSM Program Manager, VCU
I work as the ITSM Program Manager at VCU and have a passion for IT Service Management. I am an ITIL v3 Expert and ITIL4 Managing Professional as well as having certification in LeanIT, ISM, and BRM. Outside of being an ITSM geek, I love to travel, collecting whiskey, and spending... Read More →

Thursday March 12, 2020 9:00am - 10:00am EDT
Commodore
  IT Service Management

Attendees (19)