Loading…
ACCS-VA 2020 has ended
avatar for Ian Heflin

Ian Heflin

Virginia Tech
Head of Support Desk Operations
Wednesday, March 11
 

8:00am EDT

Full Breakfast Buffet Portsmouth I-IV

9:00am EDT

Building Authority & Creating Partnerships for Successful Outcomes Holley IVIdalia Reyna • Candace Whitehurst Applying Design Thinking to IT Training JeffersonTeresa Snavely

10:15am EDT

Keynote: "Why Procrastinators Procrastinate: The Never-Ending Battle in Our Heads" Portsmouth I-IVTim Urban

11:30am EDT

Escape the Hacker's Hideout!LIMITED MonroeNatalie Talbott • Brenda Bowling • Kelly Haley

5:30pm EDT

Welcome Reception – Back to the 90s! Portsmouth I-IV
 
Friday, March 13
 

11:30am EDT

From Tinder to OkCupid: How to approach customer service whether you have long term or short term customer relationships. Holley I/IIScottie Wylie • Warren Mays

12:30pm EDT

Lunch and Prizes! Portsmouth I-IV