ACCS-VA 2020: Full Schedule

1:00pm EDT

Knowledge Management SIG

Meeting of the Knowledge Management SIG to discuss issues pertaining to the SIG and Knowledge Management in general.

Speakers

Jimmy Buckingham

IT Helpdesk Technician, Christopher Newport University

I am an Endpoint Support Technician at Christopher University. Additionally, I am the co-chair for the ACCS Knowledge Management SIG.

Tuesday March 10, 2020 1:00pm - 5:00pm EDT
Holley I/II

IT Service Management Client Services/Service Desk User Experience

9:00am EDT

Data Integration and Analysis SIG

With increasing applications moving to cloud and multiple niche products either being developed or procured at universities there is even more need to do data integration and perform analysis to get useful insights. We will use this SIG meeting to discuss how we want to collaborate in coming year to leverage expertise and lessons learned from other institutions.

Speakers

Jimmy Patel

Asst. Director, Business Intelligence Architecture, Old Dominion University

Wednesday March 11, 2020 9:00am - 10:00am EDT
Holley I/II

SIG

11:30am EDT

ITSM SIG

ACCS ITSM Special Interest Group

Speakers

Thomas Mattauch

Wednesday March 11, 2020 11:30am - 12:30pm EDT
Holley I/II

IT Service Management SIG

1:30pm EDT

The IT-Records Partnership: Learning From Each Other

ODU will highlight the benefits of having a strong partnership between IT and Records Management including the enforcement of an email destruction policy, addressing Banner data and much more. Remainder of SIG session will be open for general discussion and Q&A about records management. Bring your records questions.

Speakers

Mark Walsh

Assistant Director, Records & IT Policy and University Records Manager, Old Dominion University

University Records Manager and Assistant Director for Records and IT Policy at ODU. Although not a technical person, I see the logic of placing Records Management within IT. Managing data on ODU systems is a current concern. Always happy to pass on even small victories.

Barry Lanneau Jr

Director, Central Services & University Records Officer, Virginia Commonwealth University

Wednesday March 11, 2020 1:30pm - 2:30pm EDT
Holley I/II

SIG

3:00pm EDT

Marketing and Communications SIG

This session is for communicators who wish to network, share best practices, and discuss the particular challenges surrounding IT communication.

Speakers

Angela Correa

Director of Communications, Virginia Tech Division of IT, Virginia Tech

Communications strategy, IT news & information, client relationships, media relations, customer service, making things easy for average folks to understand. SIG chair for Marketing & Communications.

Wednesday March 11, 2020 3:00pm - 4:00pm EDT
Holley I/II

IT Leadership IT Service Management SIG

9:00am EDT

Birds of a Feather: Brainstorming ideas for Supporting Women in IT and Mentoring -- a Statewide Endeavor

Join a Birds of a Feather session facilitated by Old Dominion University and Virginia Tech for a round table discussion on what you are doing at your institution to support women in IT, including mentoring programs. We welcome all women, and potential allies, to join us! Several of us have recently attended Educause and Women Advance IT conferences and can share some great ideas and resources! Some topic for discussion include:
- Why is mentoring important? A look at some data and a sneak peek at Harvard's model.
- How mentoring can support women in IT.
- How mentoring can support professional development and career advancement.
Next steps: Discussion of interest in submitting a request to create a SIG for Supporting Women in IT and Mentoring.

Speakers

Joyce Landreth

Deputy Executive Director, IT Experience and Engagement, Virginia Tech

Joyce Reish Landreth has over 30 years experience in Information Technology. She has held positions of increasing responsibility in both the private sector and academia. In her current position, she is responsible for providing strategic management, planning and direction to the Virginia... Read More →

Haley Gross De Jimenez

Rachel Crockett

Senior AV Engineer, Old Dominion University

Shannon Phillips

Director for IT Service Operations for University Libraries, Virginia Tech

Anne Sheppard

Director, Service Management, Virginia Tech

Anne Sheppard has over 30 years’ experience working in Higher Education with ~20 years developing and managing strategic IT initiatives as part the Division of Information Technology at Virginia Tech. She currently serves as the Director for Services and Knowledge Management in... Read More →

Thursday March 12, 2020 9:00am - 10:00am EDT
Holley I/II

IT Leadership

11:30am EDT

Software Licensing SIG

Speakers

Drew Davis

Director, IT-Computing Support, James Madison University

Thursday March 12, 2020 11:30am - 12:30pm EDT
Holley I/II

SIG

1:30pm EDT

IT Governance

This BOF is an opportunity for institutions to discusses their own IT Governance processes: the good, the bad and the opportunities for improvement.

Speakers

Sean Mays

IT Business Partner, VCU TS

IT Governance, Lean IT, program management, ITIL, project management

Corie Forrest

EIT Accessibility Coordinator, Virginia Commonwealth University

20200309 IT Gov BOF pptx

Thursday March 12, 2020 1:30pm - 2:30pm EDT
Holley I/II

IT Leadership

3:00pm EDT

Service Desk SIG

ACCS-VA Special Interest Groups (SIGs) allow members to interact and discuss things of interest all year long. SIGs stay connected through a Google Group that you are added to when you join. If you want to learn more about the Service Desk SIG, please join us!

Speakers

Candice Goodin

Asst. Dir. Client Services, Old Dominion University

Manages IT Help Desk, Marketing & Communication and Student Support (ResNet)

Thursday March 12, 2020 3:00pm - 4:00pm EDT
Holley I/II

IT Service Management SIG Client Services/Service Desk

4:15pm EDT

Information Security SIG

Opportunity to discuss information security topics of current interest to conference attendees.

Speakers

Darlene Quackenbush

Information Security SIG, James Madison University

Darlene leads JMU’s information security program in the areas of security planning, risk and contingency management, and incident response. She also facilitates information technology policy development, strategic planning, and audit processes for JMU's Information Technology department... Read More →

Thursday March 12, 2020 4:15pm - 5:15pm EDT
Holley I/II

Security SIG

9:00am EDT

A Future without Passwords?

Passwords. While we all use them daily, IT professionals can lean towards the hate end of everyone's love/hate relationship with them. In this Birds of a Feather, we'll briefly review some current best practices around password use including 2FA, discuss password managers, examine and discuss potential flaws in these 'solutions' and wrap up with a discourse on future trends.

Speakers

J.D. Sayle

Friday March 13, 2020 9:00am - 10:00am EDT
Holley I/II

Security User Experience

10:15am EDT

What's Up with 2-Factor Authentication?

Join us for an open discussion around current issues and implementations related to Two-Factor Authentication (2FA). Share lessons learned on topics such as:
1. Overall implementation approach - how much is "just enough"
2. Getting Students enrolled - especially when they are getting accounts long before they are actually students
3. Minimizing or eliminating use of Telephony (voice callback / SMS text) for cost and security concerns
4. Attaching 2FA to services such as Office 365 that have many "points of entry"
5. Tips and tricks for balancing security, convenience, and ease of use
6. Communicating and managing a knowledge base
7. and more...
Come prepared to share your stories, and we can learn from each other!

Speakers

John Prette

Interim Director, Project Management Office, George Mason University

John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →

Tony Houdek

Lead IT Security Analyst, George Mason University

Lauren Reese

Communications & Marketing Manager, George Mason University

Friday March 13, 2020 10:15am - 11:15am EDT
Holley I/II

Security Infrastructure User Experience

11:30am EDT

From Tinder to OkCupid: How to approach customer service whether you have long term or short term customer relationships.

Customer service can't always be approached the same with every customer. How do you build a rapport with someone who may get a different agent every time they call the service desk? What are your strategies when your customers get the same desktop analyst with each support call? We are going to discuss these questions and more. We will talk about what we have found to work at VCU and share some stories. We would also like to hear about your successes and struggles as well.

Speakers

Scottie Wylie

IT Support Center Manager, Virginia Commonwealth University

Scottie has been a dedicated member of the IT Support Center staff for the past 15 years. His passion is working in the higher education environment and hopes to continue doing so for many years to come.

Warren Mays

IT analyst II, VCU

Employee engagement is an area I am passionate about.

Friday March 13, 2020 11:30am - 12:30pm EDT
Holley I/II

Client Services/Service Desk User Experience