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Michael Morrison
VCCS
IT Analyst
Wednesday
, March 11
9:00am EDT
Applying Design Thinking to IT Training
Jefferson
Teresa Snavely
10:15am EDT
Keynote: "Why Procrastinators Procrastinate: The Never-Ending Battle in Our Heads"
Portsmouth I-IV
Tim Urban
11:30am EDT
ITSM SIG
Holley I/II
Thomas Mattauch
12:30pm EDT
Lunch [Desserts in Vendor Area]
Portsmouth I-IV
1:30pm EDT
Escape the Hacker's Hideout!
LIMITED
Monroe
Natalie Talbott • Brenda Bowling • Kelly Haley
Bring on the Dudes!
Holley V/VI
Shivaji Samanta • Cathy Swain
3:00pm EDT
Introducing the "Service Review": Developing Service Baselines and Integrating Continual Service Improvement in Your Organization
Holley IV
Hannah Steighner
Thursday
, March 12
9:00am EDT
Escape the Hacker's Hideout!
LIMITED
Monroe
Natalie Talbott • Brenda Bowling • Kelly Haley
10:15am EDT
Keynote: "The Disruption of Higher Ed – Are you Moving Fast Enough?"
Portsmouth I-IV
Renee Patton
11:30am EDT
The Silver Skates or: How I Learned to Stop Worrying and Love the Wiki
Holley V/VI
Will Conn • Sam Keeler
1:30pm EDT
Fast Track Implementation of Knowledge-Centered Service at James Madison University
Ampitheater
Debby Boyle • William Case
Is your Data Analysis taking too long?
Holley III
Lenny Isler
3:00pm EDT
Service Desk SIG
Holley I/II
Candice Goodin
Friday
, March 13
9:00am EDT
When its Time to Change - Refreshing a Project Management Framework
Holley IV
John Prette • Andrea Powell
10:15am EDT
Central Service Creation and SCCM
Holley V/VI
Craig Kilgo • Marvin Davis
11:30am EDT
ITIL 4 Updates
Holley IV
Edward Gray
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ACCS-VA 2020
America/New York
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ACCS-VA 2020
Mar 10
-
13, 2020
Tuesday
, March 10
Wednesday
, March 11
Thursday
, March 12
Friday
, March 13
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425 Water Street, Portsmouth, VA, USA
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Jefferson
Lee
Madison
Monroe
Portsmouth I-IV
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Portsmouth V-VIII
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