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Tuesday
, March 10
10:00am EDT
LoVBUG -- Lower Virginia Blackboard Users Group
Madison
ACCS-VA Desktop Support SIG
Jefferson
Ryan Davis • Brian Klotz
1:00pm EDT
Knowledge Management SIG
Holley I/II
Jimmy Buckingham
Wednesday
, March 11
9:00am EDT
Saving Money and Complexity with USB-C Monitors
Madison
Steve Kuchta
Back to Basics
Holley V/VI
David Robertson • Randy Anderson • Bates Nunamaker
11:30am EDT
Opening Up Communication - How Interdepartmental Cooperation Eliminates Flying Blind
Lee
Len Comaratta
1:30pm EDT
Bridging the communication gap: How strong communication strategies can make your next project a success!
Madison
Rebecka Hall
Bring on the Dudes!
Holley V/VI
Shivaji Samanta • Cathy Swain
3:00pm EDT
Reporting Functionality and Capabilities: A Presentation and Open Discussion
Madison
Ian Heflin
Looking for a way to improve end-user's experience while streamlining IT Service Delivery? Then come join us on a modern IT Management journey...
Lee
Dean Wicke
Thursday
, March 12
11:30am EDT
Is it time to revisit how you train your student workers? How generational differences are driving changes to training
Ampitheater
Lisa Leidig
The Silver Skates or: How I Learned to Stop Worrying and Love the Wiki
Holley V/VI
Will Conn • Sam Keeler
1:30pm EDT
Fast Track Implementation of Knowledge-Centered Service at James Madison University
Ampitheater
Debby Boyle • William Case
3:00pm EDT
Service Desk SIG
Holley I/II
Candice Goodin
Travel to the past: Great Scott! My Flux Capacitor has no power! Back to the future: #PaymentCardProcessorHosed #HateHackers
Jefferson
Laura Pospisil • Teresa Snavely
4:15pm EDT
IT Support on the road
Ampitheater
Andrew Guyer • Cheryl Austin • Isaac Magana • Carlos Ulloa
Multiple Collaboration Tools
Lee
Tracy Holt • Christina Frasson • Marcus Wilson • John Prette
Friday
, March 13
10:15am EDT
Central Service Creation and SCCM
Holley V/VI
Craig Kilgo • Marvin Davis
11:30am EDT
Public Safety Comparison Between Agencies
Commodore
Mark Kawanaka • Amber Shaffer • Kevin Mortiere
From Tinder to OkCupid: How to approach customer service whether you have long term or short term customer relationships.
Holley I/II
Scottie Wylie • Warren Mays
ITIL 4 Updates
Holley IV
Edward Gray
Modernizing A Knowledgebase: Improving or Changing KMS to Meet Growing Needs
Holley V/VI
Jan Dougherty • Jimmy Buckingham • Jered Benoit
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ACCS-VA 2020
America/New York
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ACCS-VA 2020
Mar 10
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13, 2020
Tuesday
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, March 12
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425 Water Street, Portsmouth, VA, USA
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Jefferson
Lee
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Portsmouth I-IV
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Hope Adams
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Tuesday
, March 10
Wednesday
, March 11
Thursday
, March 12
Friday
, March 13
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ACCS-VA Event
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Data Management
Infrastructure
IT Leadership
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First Floor Foyer
Holley I/II
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Holley IV
Holley V/VI
Holley VII
Jefferson
Lee
Madison
Monroe
Portsmouth I-IV
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