ACCS-VA 2020 has ended

Create Your Own Event

ACCS-VA 2020

10:00am EDT

LoVBUG -- Lower Virginia Blackboard Users Group Madison ACCS-VA Desktop Support SIG JeffersonRyan Davis • Brian Klotz

1:00pm EDT

Knowledge Management SIG Holley I/IIJimmy Buckingham

9:00am EDT

Saving Money and Complexity with USB-C Monitors MadisonSteve Kuchta Back to Basics Holley V/VIDavid Robertson • Randy Anderson • Bates Nunamaker

11:30am EDT

Opening Up Communication - How Interdepartmental Cooperation Eliminates Flying Blind LeeLen Comaratta

1:30pm EDT

Bridging the communication gap: How strong communication strategies can make your next project a success! MadisonRebecka Hall Bring on the Dudes! Holley V/VIShivaji Samanta • Cathy Swain

3:00pm EDT

Reporting Functionality and Capabilities: A Presentation and Open Discussion MadisonIan Heflin Looking for a way to improve end-user's experience while streamlining IT Service Delivery? Then come join us on a modern IT Management journey... LeeDean Wicke

11:30am EDT

Is it time to revisit how you train your student workers? How generational differences are driving changes to training AmpitheaterLisa Leidig The Silver Skates or: How I Learned to Stop Worrying and Love the Wiki Holley V/VIWill Conn • Sam Keeler

1:30pm EDT

Fast Track Implementation of Knowledge-Centered Service at James Madison University AmpitheaterDebby Boyle • William Case

3:00pm EDT

Service Desk SIG Holley I/IICandice Goodin Travel to the past: Great Scott! My Flux Capacitor has no power! Back to the future: #PaymentCardProcessorHosed #HateHackers JeffersonLaura Pospisil • Teresa Snavely

4:15pm EDT

IT Support on the road AmpitheaterAndrew Guyer • Cheryl Austin • Isaac Magana • Carlos Ulloa Multiple Collaboration Tools LeeTracy Holt • Christina Frasson • Marcus Wilson • John Prette

10:15am EDT

Central Service Creation and SCCM Holley V/VICraig Kilgo • Marvin Davis

11:30am EDT

Public Safety Comparison Between Agencies CommodoreMark Kawanaka • Amber Shaffer • Kevin Mortiere From Tinder to OkCupid: How to approach customer service whether you have long term or short term customer relationships. Holley I/IIScottie Wylie • Warren Mays ITIL 4 Updates Holley IVEdward Gray Modernizing A Knowledgebase: Improving or Changing KMS to Meet Growing Needs Holley V/VIJan Dougherty • Jimmy Buckingham • Jered Benoit