ACCS-VA 2020 has ended

Create Your Own Event

ACCS-VA 2020

1:00pm EDT

Knowledge Management SIG Holley I/IIJimmy Buckingham

9:00am EDT

Back to Basics Holley V/VIDavid Robertson • Randy Anderson • Bates Nunamaker Applying Design Thinking to IT Training JeffersonTeresa Snavely

11:30am EDT

ITSM SIG Holley I/IIThomas Mattauch

1:30pm EDT

How Higher Ed Institutions are using Hyper Converged Infrastructure for Hybrid Cloud Holley IIICarl Dodson • Mark Belluz • Amber Roork

3:00pm EDT

Marketing and Communications SIG Holley I/IIAngela Correa Introducing the "Service Review": Developing Service Baselines and Integrating Continual Service Improvement in Your Organization Holley IVHannah Steighner Looking for a way to improve end-user's experience while streamlining IT Service Delivery? Then come join us on a modern IT Management journey... LeeDean Wicke

9:00am EDT

Documentation: The Good, the Bad, and the Unforgivable AmpitheaterAaron Reece • Scott Shetrone Service Management, it's not just IT. CommodoreThom Mattauch

11:30am EDT

Jamf Pro for Apple Device Management Holley VIIBenjamin Dennis The Silver Skates or: How I Learned to Stop Worrying and Love the Wiki Holley V/VIWill Conn • Sam Keeler Security Orchestration, Automation and Response (SOAR) LeeJeff Lear

1:30pm EDT

Fast Track Implementation of Knowledge-Centered Service at James Madison University AmpitheaterDebby Boyle • William Case

3:00pm EDT

Employee Disaster Planning AmpitheaterDaniel Buhrman • Daniel Lepore Records Management Applied to Information Systems Holley V/VIG. Mark Walsh Service Desk SIG Holley I/IICandice Goodin

4:15pm EDT

Traversing the technology landscape through institutional IT Governance Holley V/VICorie Forrest • Sean Mays Multiple Collaboration Tools LeeTracy Holt • Christina Frasson • Marcus Wilson • John Prette

9:00am EDT

When its Time to Change - Refreshing a Project Management Framework Holley IVJohn Prette • Andrea Powell

10:15am EDT

Central Service Creation and SCCM Holley V/VICraig Kilgo • Marvin Davis

11:30am EDT

Public Safety Comparison Between Agencies CommodoreMark Kawanaka • Amber Shaffer • Kevin Mortiere ITIL 4 Updates Holley IVEdward Gray Modernizing A Knowledgebase: Improving or Changing KMS to Meet Growing Needs Holley V/VIJan Dougherty • Jimmy Buckingham • Jered Benoit