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avatar for Sam Keeler

Sam Keeler

Virginia Commonwealth University
Lead Technician, IT Support Center
keelersa@vcu.edu
Wednesday, March 11
 

8:00am EDT

Full Breakfast Buffet Portsmouth I-IV Registration Open Registration Desk

10:15am EDT

Keynote: "Why Procrastinators Procrastinate: The Never-Ending Battle in Our Heads" Portsmouth I-IVTim Urban

12:30pm EDT

Lunch [Desserts in Vendor Area] Portsmouth I-IV

1:30pm EDT

Bridging the communication gap: How strong communication strategies can make your next project a success! MadisonRebecka Hall

2:30pm EDT

Vendor Meet and Greet Portsmouth V-VIII

3:00pm EDT

Introducing the "Service Review": Developing Service Baselines and Integrating Continual Service Improvement in Your Organization Holley IVHannah Steighner

5:30pm EDT

Welcome Reception – Back to the 90s! Portsmouth I-IV
 
Thursday, March 12
 

8:00am EDT

Full Breakfast Buffet Portsmouth I-IV

9:00am EDT

Documentation: The Good, the Bad, and the Unforgivable AmpitheaterAaron Reece • Scott Shetrone

11:30am EDT

The Silver Skates or: How I Learned to Stop Worrying and Love the Wiki Holley V/VIWill Conn • Sam Keeler

12:30pm EDT

Lunch [Desserts in Vendor Area] Portsmouth I-IV

1:30pm EDT

Fast Track Implementation of Knowledge-Centered Service at James Madison University AmpitheaterDebby Boyle • William Case

5:30pm EDT

Crafts & Controllers – Let the Games Begin! Portsmouth I-VIII
 
Friday, March 13
 

8:00am EDT

Full Breakfast Buffet Portsmouth I-IV

10:15am EDT

Staying Prepared: Taking a University Wide Approach to Business Continuity Planning LeeHannah Steighner • Barry Lanneau Jr. • John Gayle

11:30am EDT

Modernizing A Knowledgebase: Improving or Changing KMS to Meet Growing Needs Holley V/VIjanna.dougherty@cnu.edu • Jimmy Buckingham • Jered Benoit

12:30pm EDT

Lunch and Prizes! Portsmouth I-IV