ACCS-VA 2020 has ended

Create Your Own Event

ACCS-VA 2020

Scottie Wylie

VCU
IT Support Center Manager
Richmond, Virginia

https://ts.vcu.edu/it-support-center/

Scottie has been a dedicated member of the IT Support Center staff for the past 10 years. His passion is working in the higher education environment and hopes to continue doing so for many years to come.

8:00am EDT

Full Breakfast Buffet Portsmouth I-IV Registration Open Registration Desk

10:15am EDT

Keynote: "Why Procrastinators Procrastinate: The Never-Ending Battle in Our Heads" Portsmouth I-IVTim Urban

11:30am EDT

ITSM SIG Holley I/IIThomas Mattauch

12:30pm EDT

Lunch [Desserts in Vendor Area] Portsmouth I-IV

2:30pm EDT

Vendor Meet and Greet Portsmouth V-VIII

3:00pm EDT

Introducing the "Service Review": Developing Service Baselines and Integrating Continual Service Improvement in Your Organization Holley IVHannah Steighner

4:15pm EDT

CIO Panel Portsmouth I-IV

5:30pm EDT

Welcome Reception – Back to the 90s! Portsmouth I-IV

8:00am EDT

Full Breakfast Buffet Portsmouth I-IV

9:00am EDT

Documentation: The Good, the Bad, and the Unforgivable AmpitheaterAaron Reece • Scott Shetrone

10:15am EDT

Keynote: "The Disruption of Higher Ed – Are you Moving Fast Enough?" Portsmouth I-IVRenee Patton

11:30am EDT

The Silver Skates or: How I Learned to Stop Worrying and Love the Wiki Holley V/VIWill Conn • Sam Keeler

12:30pm EDT

Lunch [Desserts in Vendor Area] Portsmouth I-IV

1:30pm EDT

Fast Track Implementation of Knowledge-Centered Service at James Madison University AmpitheaterDebby Boyle • William Case

2:30pm EDT

Vendor Meet and Greet Portsmouth V-VIII

3:00pm EDT

Service Desk SIG Holley I/IICandice Goodin

9:00am EDT

Planning for COVID-19 Birds of a Feather MadisonWilliam White