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avatar for Tim Williams

Tim Williams

VCU
Operating Systems Analyst
Richmond, VA
Wednesday, March 11
 

8:00am EDT

Full Breakfast Buffet Portsmouth I-IV

9:00am EDT

Saving Money and Complexity with USB-C Monitors MadisonSteve Kuchta

10:15am EDT

Keynote: "Why Procrastinators Procrastinate: The Never-Ending Battle in Our Heads" Portsmouth I-IVTim Urban

11:30am EDT

ITSM SIG Holley I/IIThomas Mattauch

12:30pm EDT

Lunch [Desserts in Vendor Area] Portsmouth I-IV

1:30pm EDT

The IT-Records Partnership: Learning From Each Other Holley I/IIG. Mark Walsh • Barry Lanneau Jr

3:00pm EDT

Introducing the "Service Review": Developing Service Baselines and Integrating Continual Service Improvement in Your Organization Holley IVHannah Steighner

5:30pm EDT

Welcome Reception – Back to the 90s! Portsmouth I-IV
 
Thursday, March 12
 

8:00am EDT

Full Breakfast Buffet Portsmouth I-IV

9:00am EDT

Service Management, it's not just IT. CommodoreThom Mattauch

10:15am EDT

Keynote: "The Disruption of Higher Ed – Are you Moving Fast Enough?" Portsmouth I-IVRenee Patton

11:30am EDT

The Silver Skates or: How I Learned to Stop Worrying and Love the Wiki Holley V/VIWill Conn • Sam Keeler

12:30pm EDT

Lunch [Desserts in Vendor Area] Portsmouth I-IV

1:30pm EDT

Fast Track Implementation of Knowledge-Centered Service at James Madison University AmpitheaterDebby Boyle • William Case

3:00pm EDT

Employee Disaster Planning AmpitheaterDaniel Buhrman • Daniel Lepore

4:15pm EDT

Traversing the technology landscape through institutional IT Governance Holley V/VICorie Forrest • Sean Mays

5:30pm EDT

Crafts & Controllers – Let the Games Begin! Portsmouth I-VIII
 
Friday, March 13
 

8:00am EDT

Full Breakfast Buffet Portsmouth I-IV

9:00am EDT

A Future without Passwords? Holley I/IIJ.D. Sayle

10:15am EDT

Staying Prepared: Taking a University Wide Approach to Business Continuity Planning LeeHannah Steighner • Barry Lanneau Jr • John Gayle Central Service Creation and SCCM Holley V/VICraig Kilgo • Marvin Davis

11:30am EDT

Public Safety Comparison Between Agencies CommodoreMark Kawanaka • Amber Shaffer • Kevin Mortiere

12:30pm EDT

Lunch and Prizes! Portsmouth I-IV